The Scope of Our Hands-On Experience
Defines the Services We Provide

(Translation: If we haven’t already done it ourselves, many times over, we won’t tell you that we can do it now. We’ll connect you to a trusted colleague or firm who can handle your needs, and work with them if you wish.)

• Crisis resiliency – our unique combination of scenario and situation planning to help crisis-proof your organization and spot-on counsel if and when a crisis actually occurs.

• Strategic planning

• Marketing communications strategy

• Comprehensive audits -- of staffing, structure, plans/programs, measurement systems, functional responsibilities, tactical execution, comparison to best practices, etc. -- leading to development of assessment and recommendations for change, and/or detailed operational plans.

• Public affairs and government relations counsel

• Comprehensive plans for public relations programs and campaigns, fully integrated with brand and product marketing efforts

• Organizational restructuring and change management

• Comprehensive market and audience research, from personally conducted one-on-one interviews, to multi-state and national consumer surveys

• Employee relationships – from audits to research to comprehensive communications systems

• Brand development (often working in collaboration with your advertising agency, if desired)

• Reputation management, based on building effective relationships with key stakeholders

• Patient and customer satisfaction research and loyalty development

• Board and senior management presentations, retreats and ongoing interaction

• Senior executive counsel (from speaker and media training, to the nuances of employee and medical staff relationships)

• Agency review and selection

• Staff development